# Is there a refund policy or minimum contract? There's no minimum contract — you can cancel at any time. When you cancel: * Your subscription stays active until the end of the billing period you've already paid for * You won't be charged again * Unused Top-up Credits continue to roll over * Time and credits remaining on your subscription are **not refunded** for the unused portion of the period We don't refund partial periods, but our support team works hard to help you get value from the time you've already paid for. If a campaign isn't producing the results you expected, email before cancelling — we can usually help. For step-by-step cancellation instructions, see [Cancel Subscription](/account-settings/cancel-subscription.md). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.gethyperscale.com/faq/is-there-a-refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.