# How are credits counted in my subscription? Credits are consumed at three points: * A lead is successfully **found and verified** (LinkedIn profile + verified business email) * A message is **personalized** for that lead by our AI * A message is **sent** Each verified lead typically includes the full public profile — headline, role, company, location, education and work history — plus the work email and a confidence score for that email. **You are never charged for:** * ❌ Leads where no email was found * ❌ Leads that failed verification * ❌ Duplicates (we deduplicate automatically) * ❌ Bounced emails (forward the bounce to and we'll credit your account) For full pricing tables, phone-number enrichment costs, and how rollover credits work, see [Credits & Pricing](/account-settings/credits-and-pricing.md). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.gethyperscale.com/faq/how-are-credits-counted.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.