> For the complete documentation index, see [llms.txt](https://docs.gethyperscale.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gethyperscale.com/faq.md).

# FAQ

- [How does message generation work?](https://docs.gethyperscale.com/faq/how-does-message-generation-work.md): How Hyperscale uses AI and your prospect's public profile data to draft personalized outbound messages.
- [Can I control the messages I send out?](https://docs.gethyperscale.com/faq/can-i-control-the-messages-i-send.md): Yes — you can review, edit, rewrite, or skip every draft before it sends, and pause a campaign at any time.
- [How are credits counted in my subscription?](https://docs.gethyperscale.com/faq/how-are-credits-counted.md): Credits are charged when a lead is verified, a message is personalized, and a message is sent — never for failed lookups or duplicates.
- [How do I avoid landing in spam?](https://docs.gethyperscale.com/faq/how-do-i-avoid-landing-in-spam.md): The single biggest lever for inbox placement is correct email authentication on your sending domain — DKIM, DMARC, and SPF.
- [Do you integrate with our CRM?](https://docs.gethyperscale.com/faq/do-you-integrate-with-our-crm.md): Yes — Hyperscale syncs verified leads to HubSpot and Close.io automatically, and you can export to CSV at any time.
- [Is there a refund policy or minimum contract?](https://docs.gethyperscale.com/faq/is-there-a-refund-policy.md): Subscriptions stay active until the end of the period you've paid for. We don't refund partial periods, but unused credits roll over.
- [Why do I still get bounced emails?](https://docs.gethyperscale.com/faq/why-do-i-still-get-bounced-emails.md): I know this email address exists and all email verification service says it's valid, but why are none of my messages are getting through?