> For the complete documentation index, see [llms.txt](https://docs.gethyperscale.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gethyperscale.com/account-settings/credits-and-pricing.md). # Credits & Pricing Understand how Hyperscale's credit system works and what you pay for. ## What Are Credits? Credits are Hyperscale's currency for lead enrichment. You use credits to: * Find and verify email addresses * Enrich LinkedIn profiles * Find phone numbers * Process CSV uploads **Key Principle**: You only pay for leads with verified emails. Unlike other tools, failed enrichments are automatically refunded. ## Credit Costs ### Lead Enrichment **Credits per lead with verified email** Includes: * ✅ LinkedIn profile data * ✅ Verified business email address * ✅ Current job title and company * ✅ Company details (website, industry, size) * ✅ Location information **You are NOT charged for:** * ❌ Leads where no email was found * ❌ Leads that failed verification * ❌ Duplicate leads (we have an automatic deduplication process) ### Phone Number Enrichment **Additional credits per lead** (optional, in addition to base cost) Includes: * ✅ Direct dial phone numbers * ✅ Mobile phone numbers (when available) Phone enrichment costs more than email-only enrichment. Check your subscription page for current pricing. ### CSV Enrichment Same pricing as regular searches: * **Credits per successfully enriched contact** * **Additional credits for phone numbers** (if enabled) * Automatic refunds for failed enrichments ## How Billing Works ### 1. Upfront Charge When you start a search, Hyperscale charges estimated credits upfront based on the number of leads you requested. **Example:** * Request 100 leads * Estimated charge: 100 leads × X credits per lead ### 2. Automatic Refunds After enrichment completes, you're refunded for any leads that failed to verify. **Example continued:** * 85 leads successfully verified * 15 leads failed to find email * **Refund**: 15 failed leads refunded * **Final cost**: Only charged for 85 verified leads ### 3. Phone Number Billing If you enable phone enrichment, the same upfront + refund model applies. **Example with phones:** * Request 100 leads with phone enrichment * Upfront charge: 100 leads × (email + phone cost) * Results: 85 emails found, 70 phones found * **Refund**: Credits refunded for failed emails and missing phones * **Final cost**: Only pay for successfully enriched data (85 emails + 70 phones) ## Credit Balance ### Viewing Your Balance Your credit balance is always visible in the sidebar: * **Starter/Pro/Growth Plans**: Monthly credit allocation * **Top-up credits**: Purchased separately, never expire ### Top-up Credits Need more credits? Purchase additional credits in bulk packages. **Pricing**: Check your subscription page for current rates. Bulk purchases often include significant discounts. **Top-up credits**: * ✅ **Never expire** (unlike monthly subscription credits) * ✅ Rollover month to month indefinitely * ✅ Used after monthly allowance * ✅ Non-refundable (but unused credits stay in your account forever) **Key difference**: Top-up credits are permanent additions to your account, while monthly subscription credits expire at the end of each billing period. ### Credit Usage Priority Credits are used in this order: 1. **Monthly allowance** (resets each billing cycle) 2. **Top-up credits** (purchased separately) ## Cost Examples **Note**: These examples use hypothetical pricing for illustration. Check your subscription page for actual credit costs. ### Example 1: Simple Email Search * Search for 50 leads * 45 successfully verified emails * 5 failed * **Cost**: Only charged for 45 verified leads (90% success rate) ### Example 2: CSV Upload with Phones * Upload 200 contacts, request phones * 170 emails verified, 150 phones found * **Cost**: Charged for 170 email enrichments + 150 phone enrichments * **Savings**: Refunded for 30 failed emails and 50 missing phones ### Example 3: LinkedIn-Only Search * Search for 100 LinkedIn profiles (no email verification) * All 100 profiles found * **Cost**: LinkedIn-only searches cost significantly less than full email enrichment *(LinkedIn-only searches are cheaper since they skip email verification)* ### Example 4: Related Search * Main search finds 60/100 requested leads * Related search automatically triggered for remaining 40 * Related search finds 35 more leads * **Total cost**: Charged for 95 total verified leads You're only charged for the 95 total verified leads, not the original 100 requested. ## Search Types & Costs ### FULL Search (Default) **Standard credit cost per lead** Delivers leads with verified email addresses. This is the standard search type for email outreach campaigns. **What you get:** * Verified, deliverable email address * LinkedIn profile data * Current job title and company * Publicly available data on the internet (e.g. social media profiles) * ✅ Only charged if email is verified ### LINKEDIN\_ONLY Search **Reduced credit cost per lead** Delivers LinkedIn profile data without email verification. Faster and cheaper, best for: * LinkedIn outreach campaigns * Market research * Building prospect lists for later enrichment **What you get:** * LinkedIn profile URL and data * Current job title and company * Publicly available data on the internet (e.g. social media profiles) * ✅ Charged once profile is found and validated ## Credit Refund Policy ### Automatic Refunds You're automatically refunded for: * Leads where no verified email was found * Phone numbers not found (if phone enrichment enabled) Refunds process immediately when the search completes. ### Manual Refunds Email for refunds if: * **Bounced emails**: Forward bounced email to us, we'll credit your account * **Incorrect data**: If enriched data is clearly wrong, we'll investigate and refund * **Technical issues**: If our system errors caused failed enrichments We aim to process manual refunds within 24-48 hours. ### Non-Refundable * Top-up credit purchases (though unused credits remain in your account) * Subscription fees * Successfully enriched leads (even if you don't use them) ## Monthly Allowance ### Starter Plan * Monthly: 1K credits/mo | Annual: 12K credits/yr * Resets on billing date * **Unused credits expire** at the end of each billing cycle * Does NOT rollover to next month * Can purchase top-ups for more (which never expire) ### Pro Plan * Monthly: 5K credits/mo | Annual: 60K credits/yr * Resets on billing date * **Unused credits expire** at the end of each billing cycle * Does NOT rollover to next month * Can purchase top-ups for more (which never expire) ### Growth Plan * Monthly: 50K credits/mo | Annual: 600K credits/yr * Resets on billing date * **Unused credits expire** at the end of each billing cycle * Does NOT rollover to next month * Can purchase top-ups for more (which never expire) **Important**: Your monthly credit allowance is "use it or lose it" - any unused credits from your subscription expire when your billing cycle renews. Only top-up credits (purchased separately) carry over indefinitely. ## Fair Use Policy To maintain service quality, reasonable limits apply per search and account. For high-volume usage, contact . **Pro tip**: Use monthly allowance for regular prospecting, purchase top-ups for one-time campaigns or busy months. Top-ups also act as "insurance" - they never expire, so you can build up a credit reserve for future needs. ## How to Save Credits ### 1. Start with Small Tests Run 5-10 lead searches to test: * Are the leads relevant? You can preview results first. * Is the email accuracy acceptable? * Are you targeting the right roles/companies? Iterate until satisfied, then scale up. ### 2. Use Precise Targeting More specific searches = higher match rate = fewer wasted credits. **Better**: "CTO; AI; San Francisco" **Worse**: "Finance people in tech" ### 3. Include LinkedIn URLs If you have LinkedIn URLs (e.g., from your own research), include them in Manual or CSV uploads. This dramatically improves match accuracy. ### 4. Skip Phone Enrichment Unless Needed Phone enrichment costs significantly more per lead. Only enable if you're doing cold calling or multi-channel outreach. ### 5. Use LinkedIn-Only for Research If you only need profile data (not emails), use LinkedIn-Only search type for substantially fewer credits per lead. ### 6. Avoid Duplicate Searches Hyperscale deduplicates automatically, but searching the same criteria twice wastes your effort. ## Transparency Commitment We believe in transparent pricing: * ✅ No hidden fees * ✅ Only pay for verified data * ✅ Real-time credit usage tracking * ✅ Automatic refunds for failures * ✅ Manual refunds for bounced emails ## Need Help? **Check your credit balance**: Sidebar shows current balance **View credit history**: Account Settings → Subscription → View Transactions **Questions about billing**: Email **Upgrade or purchase top-ups**: Account Settings → Subscription